Terms & Conditions — dhb88 Online Gaming Platform

In these Terms & Conditions, unless the context requires otherwise, the following words and phrases have the meanings assigned to them below:

• "dhb88," "We," "Us," "Our" refers to the dhb88 online gaming platform operated under the domain dhb88.io and all associated services.
• "User," "You," "Your," "Player" refers to any individual who registers for an account, accesses the platform, or uses any dhb88 services.
• "Account" refers to the personal gaming account created by a User to access and use dhb88 services.
• "Platform" refers to the dhb88 website, mobile site, and any associated applications or technologies through which dhb88 services are delivered.
• "Bet" refers to any wager placed by a User on sports events, esports matches, or other betting markets offered by dhb88.
• "Casino Games" refers to slots, table games, live dealer games, and other casino-style products offered by dhb88 and its licensed game providers.
• "Balance" refers to the sum of real money funds held in a User's Account, excluding any bonus funds subject to wagering requirements.
• "Bonus" refers to promotional funds, free spins, free bets, or other promotional credits granted by dhb88 subject to specific terms and wagering requirements.
• "Bangladesh Standard Time (BST)" refers to UTC+6, the standard time zone used for all dhb88 transactions, promotions, and customer service operations.

Any reference to legislation, regulations, directives, orders, or instruments shall be construed as references to such legislation, regulations, directives, orders, or instruments as amended, replaced, or re-enacted from time to time.

By accessing, registering on, or using the dhb88 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these Terms, you must not use the dhb88 platform.

Your continued use of the dhb88 platform following any amendments to these Terms & Conditions constitutes your acceptance of such amendments. We will notify Users of material changes via email, platform notifications, or prominent notices on the website homepage.

These Terms & Conditions apply to all dhb88 services, including but not limited to cricket betting, slots, live casino, payment processing, customer support, and promotional offers. Specific features or promotions may be subject to additional terms communicated at the time of offer, which shall be read in conjunction with these Terms.

To use the dhb88 platform, you must register for an Account. During registration, you agree to provide accurate, complete, and current information including your full legal name, date of birth, email address, mobile phone number, and residential address. You are responsible for maintaining the accuracy of your Account information and must update any changes promptly through your Account settings or by contacting customer support.

Eligibility Requirements:

• You are at least 21 years of age.
• You are legally permitted to participate in online gaming in your jurisdiction of residence.
• You are not residing in a jurisdiction where online gaming is prohibited or restricted.
• You are registering on your own behalf and not on behalf of any other person.
• You have not been previously excluded or banned from using dhb88 services.
• You are not currently self-excluded from gambling activities on dhb88 or any other platform.

Account Restrictions: You are permitted to register and maintain only one (1) Account per person, per household, per IP address, and per payment method. Operating multiple accounts (commonly referred to as "multi-accounting") is strictly prohibited and may result in closure of all associated accounts and forfeiture of balances and bonuses. If dhb88 has reasonable grounds to believe multiple accounts are operated by the same individual, we reserve the right to treat all such accounts as a single account for the purposes of bonus claims, wagering calculations, and compliance investigations.

dhb88 uses automated and manual fraud detection systems to identify suspicious registration patterns, duplicate accounts, false information, and other prohibited activities. We reserve the right to refuse registration or to close accounts at any time if we believe these Terms have been or will be violated.

You are solely responsible for all activities that occur under your Account. You must keep your username and password confidential at all times and must not share your login credentials with any third party. dhb88 will never ask you to disclose your password via email, live chat, telephone, or any other communication channel. Any such request should be treated as fraudulent and reported to dhb88 immediately.

If you suspect unauthorized access to your Account or any security breach, you must notify dhb88 customer support immediately via email at [email protected] or through live chat. dhb88 is not liable for any losses arising from unauthorized use of your Account prior to notification of suspected breach, provided such breach did not result from dhb88's negligence or failure to implement reasonable security measures.

Prohibited Account Activities:

• Allowing another person to access or use your Account.
• Using another person's Account, payment methods, or personal information.
• Creating an Account using false, misleading, or stolen identification documents.
• Registering multiple accounts in violation of Section 3.
• Using VPN, proxy servers, or other tools to disguise your location or circumvent geographic restrictions.
• Engaging in any activity that could damage, disable, overburden, or impair the dhb88 platform infrastructure.

You agree to use the dhb88 platform only for personal entertainment purposes and not for any professional, commercial, or business use. Syndicate play, arbitrage betting, or coordinated betting strategies involving multiple individuals are prohibited unless explicitly authorized by dhb88 in writing.

dhb88 accepts deposits via bKash, Nagad, Rocket, Upay, and selected bank transfers from Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. All deposits are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit limits are displayed during the deposit process and may vary by payment method.

Deposit Processing: Mobile wallet deposits (bKash, Nagad, Rocket, Upay) are typically credited to your Account Balance within 15–60 seconds of successful payment confirmation. Bank transfer deposits are credited within 2–4 hours during business hours (Saturday–Thursday, 9:00 AM to 6:00 PM BST). Deposits initiated outside business hours will be processed on the next business day.

dhb88 does not charge deposit fees. However, your mobile wallet provider or bank may charge standard transaction fees according to their own fee schedules. These third-party fees are the responsibility of the User and are not controlled or refunded by dhb88.

Payment Method Verification: To comply with anti-money laundering (AML) regulations and to protect against fraud, dhb88 requires that the payment method used for deposits is registered in your legal name and matches the name on your dhb88 Account. We reserve the right to request verification documents (mobile wallet screenshots, bank statements, National ID) to confirm ownership of payment methods. Deposits from third-party payment methods or accounts not in your name may be reversed and returned to the sender.

You confirm that all funds deposited into your dhb88 Account are legally obtained and do not originate from criminal activity, money laundering, terrorist financing, or any other illegal source. dhb88 cooperates fully with law enforcement and regulatory authorities in investigating suspicious transactions and may freeze or return funds pending investigation outcomes.

You may request a withdrawal of your Account Balance at any time, subject to completion of any applicable wagering requirements on bonus funds. Withdrawals are processed back to the same payment method used for your most recent deposit. If your original deposit method is unavailable or unsuitable for withdrawal, dhb88 may offer alternative withdrawal methods on a case-by-case basis.

Withdrawal Processing Times:

• Mobile Wallets (bKash, Nagad, Rocket, Upay): 2–6 hours during business hours.
• Bank Transfers: 4–24 hours during business hours.
• Weekends & Holidays: Withdrawals requested on Fridays or public holidays in Bangladesh may be delayed until the next business day.

dhb88 does not charge withdrawal fees. However, your receiving bank or mobile wallet provider may impose their own receiving fees or currency conversion charges. Minimum withdrawal amounts and daily/weekly withdrawal limits are displayed in your Account dashboard and may vary based on your Account status, verification level, and payment method.

Withdrawal Restrictions: dhb88 reserves the right to refuse or delay withdrawals if:

• Your Account has not completed KYC verification.
• You have active bonus wagering requirements that have not been fulfilled.
• Your Account shows signs of fraudulent activity, money laundering, or violation of these Terms.
• There is an ongoing investigation into your Account activities.
• You have outstanding chargebacks or disputed deposits with your payment provider.

In cases of suspected fraud or Terms violations, dhb88 may freeze your Account Balance and withhold withdrawals pending completion of internal investigation. If the investigation confirms prohibited activity, dhb88 reserves the right to forfeit funds and close your Account permanently.

All sports bets, esports bets, and other wagering activities on the dhb88 platform are subject to these Terms & Conditions and to the specific rules of each betting market. By placing a bet, you confirm that you understand the rules of the bet and accept the odds and conditions at the time the bet is confirmed.

Bet Placement: Bets are confirmed and become binding when they appear in your Account's "My Bets" section and you receive an on-screen confirmation message. dhb88 reserves the right to refuse or limit any bet at its sole discretion, particularly in cases where odds errors, system malfunctions, or suspicious betting patterns are detected. If a bet is refused, your stake will be returned to your Account Balance immediately.

Bet Settlement: Bets are settled based on official results published by the relevant sports governing body or match organizers. For cricket matches, official results are determined by the International Cricket Council (ICC), national cricket boards (e.g., Bangladesh Cricket Board), or tournament organizers (BPL, IPL, etc.). For live in-play bets, results are determined by the actual occurrence of events during the match as recorded by dhb88's live data feed providers.

Bet Cancellation & Voiding: dhb88 reserves the right to void bets in the following circumstances:

• The match or event is abandoned, postponed, or canceled and not rescheduled within 48 hours.
• Technical errors result in incorrect odds being displayed (obvious pricing errors, e.g., decimal odds of 1.01 on a 50/50 outcome).
• The outcome of a bet is already known at the time the bet is placed (e.g., placing a live bet after the event has already occurred due to data feed delays).
• Fraudulent activity, match-fixing, or other integrity violations are confirmed by official investigations.

In the event of bet cancellation, your stake is returned to your Account Balance. Winnings from voided bets are not paid out. dhb88's decision on bet settlement disputes is final and binding.

All casino games (slots, table games, live dealer games) offered on the dhb88 platform are provided by licensed third-party game developers including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and others. Each game operates according to its own rules, Return to Player (RTP) percentage, and Random Number Generator (RNG) certification.

Game rules, RTP percentages, and paytable information are accessible within each game client by clicking the information or help button. It is your responsibility to review and understand the rules of each game before playing.

Game Malfunctions: In the event of a game malfunction, software error, or hardware failure that affects the outcome of a game round, dhb88 reserves the right to void the affected round and refund your stake. If a game malfunction results in an incorrect payout (either over-payment or under-payment), dhb88 reserves the right to adjust your Account Balance to reflect the correct outcome once the malfunction is identified.

Live Casino Rules: Live dealer games are subject to additional rules enforced by the live dealer and game presenter. Abusive behavior, collusion attempts, or disruptive conduct in live chat may result in immediate removal from the game table and Account suspension. All decisions made by the live dealer regarding game outcomes are final and are recorded on video for dispute resolution purposes.

dhb88 does not guarantee uninterrupted availability of casino games. Games may be temporarily unavailable due to maintenance, technical issues with game providers, or regulatory compliance requirements. In such cases, any active game rounds will be completed or voided according to the game provider's standard procedures, and your balance will be adjusted accordingly.

dhb88 periodically offers bonuses, promotions, free bets, and other incentives to both new and existing Users. All bonuses are subject to specific terms and conditions communicated at the time of the offer, including wagering requirements, game eligibility, maximum bet limits, and expiration dates.

Wagering Requirements: Unless stated otherwise, bonus funds and winnings from free spins or free bets are subject to wagering requirements before they can be withdrawn. Typical wagering requirements range from 20x to 40x the bonus amount. You must complete the wagering requirement within the specified time period (usually 7–30 days) or the bonus and any associated winnings will expire and be forfeited.

Bonus Abuse: dhb88 employs automated systems to detect bonus abuse, including but not limited to creating multiple accounts to claim welcome bonuses, exploiting game features or technical glitches to clear wagering requirements artificially, and coordinated play with other Users to meet bonus conditions unfairly. Any User found to be abusing bonuses will have all bonuses and associated winnings forfeited and may face permanent Account closure.

dhb88 reserves the right to modify, suspend, or terminate any promotion at any time with or without notice. In cases where a promotion is terminated early, Users who have already opted in and met the qualifying conditions will still receive the promised bonus, but no new participants will be accepted.

The following activities are strictly prohibited on the dhb88 platform. Engagement in any of these activities may result in immediate Account suspension, forfeiture of funds, and permanent ban from dhb88 services:

• Money Laundering: Using dhb88 to launder proceeds of crime, move funds without genuine gaming activity, or structure deposits and withdrawals to avoid regulatory reporting thresholds.
• Fraud & Identity Theft: Using stolen credit cards, mobile wallet credentials, bank accounts, or identity documents to fund your Account or withdraw funds.
• Multi-Accounting: Creating or operating more than one Account to claim bonuses multiple times, evade restrictions, or engage in prohibited coordinated play.
• Collusion: Coordinating with other Users to manipulate betting markets, share information about live dealer hands, or engage in syndicate play without authorization.
• Automated Play: Using bots, scripts, automated betting software, or any other form of artificial intelligence to place bets or play casino games without manual human input for each decision.
• Exploiting Errors: Intentionally taking advantage of software bugs, pricing errors, delayed odds updates, or technical glitches to gain an unfair advantage.
• Chargebacks & Payment Disputes: Initiating chargebacks or payment disputes with your bank or mobile wallet provider after knowingly using deposited funds to place bets or play games.

dhb88 monitors all Account activity using advanced fraud detection algorithms and manual compliance reviews. Suspicious patterns are investigated thoroughly, and Users may be required to provide additional documentation or explanations. Failure to cooperate with compliance investigations may result in Account closure and forfeiture of funds.

dhb88 reserves the right to suspend or permanently close your Account at any time if we have reasonable grounds to believe you have violated these Terms & Conditions, engaged in fraudulent activity, or pose a risk to the integrity of the platform or other Users.

Temporary Suspension: Your Account may be temporarily suspended while dhb88 investigates suspected violations. During suspension, you will be unable to place bets, play games, or withdraw funds. dhb88 will notify you of the suspension via email and provide an estimated timeline for investigation completion. If the investigation clears you of wrongdoing, your Account will be reinstated and any restricted funds released.

Permanent Closure: If dhb88 determines that you have violated these Terms, your Account will be permanently closed. In such cases, any remaining real money Balance after deduction of any bonus funds, pending bets, or amounts owed to dhb88 will be returned to you via your original deposit method. However, if the violation involves fraud, money laundering, or collusion, dhb88 reserves the right to forfeit all funds and report the matter to relevant authorities.

Self-Exclusion: You may request voluntary self-exclusion from dhb88 at any time by contacting customer support and specifying your desired exclusion period (minimum 6 months, maximum permanent). During self-exclusion, your Account will be locked and you will be unable to deposit, bet, or access the platform. Self-exclusion cannot be reversed during the chosen period. If you attempt to create a new Account during self-exclusion, the new Account will be closed immediately.

You may also request permanent Account closure without self-exclusion. In this case, dhb88 will close your Account and return any remaining Balance after settling all pending bets. Closure requests are processed within 7 business days. Once closed, you may not reopen your Account or create a new Account without contacting dhb88 customer support and undergoing a compliance review.

All content on the dhb88 platform, including but not limited to text, graphics, logos, images, software, audio, video, and data compilations, is the property of dhb88 or its licensors and is protected by international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the dhb88 platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or sell any content from the dhb88 platform without prior written permission from dhb88.

The dhb88 name, logo, and all related trademarks, service marks, and trade names are proprietary to dhb88. Use of these marks without express written permission from dhb88 is strictly prohibited.

To the maximum extent permitted by applicable law, dhb88, its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the dhb88 platform, including but not limited to loss of profits, loss of data, or interruption of service.

dhb88 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You use the platform at your own risk. In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, dhb88's liability shall be limited to the maximum extent permitted by law.

dhb88 is not responsible for any losses arising from third-party actions, including but not limited to payment provider failures, game provider technical issues, internet service interruptions, or force majeure events such as natural disasters, wars, or government actions.

If you have a complaint or dispute regarding any aspect of the dhb88 platform or services, you must first contact dhb88 customer support via email at [email protected] or through live chat. Please provide a detailed description of your complaint, including Account username, transaction details, and any supporting documentation.

dhb88 will investigate your complaint and respond within 7 business days. If your complaint is upheld, dhb88 will take appropriate corrective action, which may include account adjustments, refunds, or other remedies. If your complaint is denied, dhb88 will provide a written explanation of the decision.

If you are not satisfied with dhb88's response, you may escalate the dispute to an independent mediator or arbitration service mutually agreed upon by both parties. Any disputes that cannot be resolved through mediation or arbitration shall be governed by the laws of the jurisdiction in which dhb88 operates, and you agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

dhb88 reserves the right to amend, modify, or update these Terms & Conditions at any time. Material changes will be communicated to Users via email, platform notifications, or prominent notices on the website homepage at least 7 days before the changes take effect.

Your continued use of the dhb88 platform after changes to these Terms have been published constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must cease using the platform and request Account closure before the new Terms take effect.

The current version of these Terms & Conditions is always available on the dhb88 website at dhb88.io/terms-conditions. The "Last Updated" date at the top of this page indicates when the Terms were last modified.

For questions, complaints, or assistance regarding these Terms & Conditions or any aspect of the dhb88 platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the dhb88 website
• Operating Hours: Customer support is available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6)
• Average Response Time: Under 2 minutes for live chat, under 1 hour for email inquiries

dhb88 is committed to providing timely, professional assistance to all Users. Our support team can assist with account issues, payment problems, technical difficulties, bonus inquiries, and general platform questions.